Advanced Eye Care

“The doctor Wilson Ko. has good references, but the surgery didn't work for me. I paid to see better, and now I have a lot of vision problems. I have to wear very thick sunglasses to go outside, and I can't tolerate light or sun; I can't open my eyes properly. I'm in a lot of pain and discomfort. He only prescribed eye drops, and since there's nothing else that can be done, why did he agree to operate if he knew it wouldn't work? According to the doctor Wilson Ko, everything was fine, that I would recover, but my vision has gotten much worse.”

“I am writing from a burner email. I went to the Chinatown office in May 2023. The Doctor was nice and the front desk was nice. It was a pleasant experience until I received a bill one year later in May 2024. I paid in cash for my visit and was told the upfront cost would cover the entire visit including services for contact prescription and eye exam. However, this year, I received a bill for the said services that I paid for the year earlier. When I went to the office in person to ask, the front staff were very evasive and did not clarify the charges. When I asked to see the manager MARIA, I was redirected to 4 different people before being told that the manager was busy. I waited and was told the manager MARIA left 30 minutes earlier. I left my number for them to call, only to never receive a call. This office does not get back to you for billing issues and promises one thing then claims your insurance. I now have to pay $400 when I was told it would be $150 in total. Again, I visited in 2023 and only received the bill 2024. They claimed my insurance within 3 months of my visit, but waited a year to send me the bill. The front staff were extremely unhelpful when I went to ask about the bill and with a year between the visit and bill, it became a game of remembering what happened and disputing verbal promises. Highly do not recommend this Chinatown Office!!!!!!!!!!!!!!”

“The doctors at the Flushing location are great. The front office staff and those that answers the phone are RUDE and HORRIBLE. The management needs to train these people. It's a turn Off. First impression counts. The front office sets the tone for the entire team. My doctors there are great, but I dread interacting with the front.”

“My mother Yan Ming had Lasik surgery over a year and a half ago from another clinic and was suffering from constant teary and dry eyes, as well as swelling and irritation. Her previous doctor could not figure out why for over a year, or maybe he just didn’t care enough. After months and months of different medication my mother decided to see Dr. Alice Hong. She was able to help my mother after a long battle with recovery after Lasik. My Mom says Dr. Hong was extremely attentive, compassionate, hardworking, and listened to her concerns. And finally after a year and half of suffering my mom is finally at ease again. Thank you so much Dr. Hong! You’re amazing and wish you the best in all your endeavors!”