Dao Medical Clinic

“Worst doctor’s office in San Diego – unprofessional, dismissive, and poorly managed! I had an appointment at Dao Medical Clinic and waited nearly an hour past my scheduled time — despite being the only patient there. The visit lasted less than 10 minutes and felt rushed. I did not feel heard, and my concerns were not properly addressed. I was referred to a specialist, but the referral was incomplete. For over 2 weeks, I called multiple times and left messages but never received a callback. When I finally reached a staff member, I was told to contact my insurance myself — which my insurance confirmed was the clinic’s responsibility. I ended up going to the office multiple times in person because there was no follow-up, and the office was frequently closed during posted business hours. The most concerning issue is the conduct of the front desk, managed by the doctor’s wife. Communication was consistently dismissive and unhelpful. At times, her tone was raised and came across as condescending. I also observed similar interactions with other patients, particularly Vietnamese and elderly individuals, where they were spoken to impatiently or left waiting unnecessarily. Meanwhile, staff appeared engaged in unrelated conversations rather than assisting patients. When I tried to resolve my situation, I was repeatedly told: “That’s all we can do.” When I asked for further clarification or help, I was told to “choose a different PCP” if I was not satisfied. It has now been over a month, and I still have not been able to complete the referral process while my symptoms continued to worsen. Overall, the lack of communication, accountability, and basic patient care is deeply concerning. I would strongly recommend considering other providers if you value timely and respectful medical care.”

“They have the rudest staff, you would never believe. They have the worst customer service I have ever had an experienced in my entire life. I called to ask for the Medical Records Department fax number and the Lady would not give me the number correctly, she rushes the numbers down for me not to be able to write it down, instead she sent me to the medical records department without saying a word to me, when the phone call came back to her after medical records did not answer the system transferred call back to the same employee. I told the same lady that answer my first call she was not very nice and professional she should not treat customers like that. she simply hung up on me... I could not go without advising you find another place to go we are all patients are treated with respect, dignity, as valuable clients. I was trying to help my sister out with this matter because she said she is never able to get a hold of anybody in the office to schedule an appointment, and when they do not answer her calls, they are not very polite. now I understand!”

“I am writing this review after a very serious and frightening experience involving my father. We sought care from this physician, but his condition was not properly recognized or managed. Shortly afterward, we had to rush to the emergency room, where doctors informed us that his condition had already become severe. This situation could have led to much more serious consequences. As a family member, it was devastating to learn that earlier intervention might have made a difference. I take full responsibility for what I am saying here. I will be filing formal complaints with the appropriate medical boards and insurance providers to ensure this situation is reviewed thoroughly. For anyone considering this physician, I strongly encourage you to carefully evaluate your options and advocate firmly for your health. Patient safety should always come first.”

“The worst medical experience of my life. The doctor is completely indifferent to patients — no examination, no tests, ignoring all listed health problems. Assistants are rude, unprofessional, and incompetent. It’s been 15 days and I still haven’t received my referrals. Terrible service and total disregard. SHARP Insurance shows the same irresponsibility. How can such a ‘medical’ facility be allowed to operate? I strongly advise everyone to stay away.”