Insight Hospital & Medical Center Chicago

“I would like to acknowledge and appreciate the assistance I received regarding the processing and retrieval of my medical imaging records and paperwork. Throughout the process, communication remained open and professional, especially during the delays related to the imaging equipment. Ciara was responsive, courteous, and diligent in providing updates and guidance, which helped make an otherwise stressful situation much smoother. Her professionalism, patience, and willingness to assist are greatly appreciated. Thank you for the excellent customer service and continued communication. Respectfully, Carline Brown”

“Can't speak for other services but the inpatient psychiatric ward is the best I've been to and other patients have said the same. The clinicians and staff are almost all friendly and genuinely seem to care. They don't treat you like an inmate and I can say my mental health was better for it. I had good experiences during follow-up appointments as well and got to talk to a few other clinicians, who were also caring and not dismissive. If I had to go inpatient again, I'd no doubt choose to come here.”

“Pls Note: I wrote a previous review but it was either deleted or removed. This happened on Febuary 13, 2026. My experience with Dr. Marco Rodriguez was shocking and deeply upsetting. During my father’s hospitalization, I attended a meeting to discuss his care and discharge. Instead of a professional and collaborative conversation, I was met with what I perceived as a dismissive and hostile demeanor. I was repeatedly talked over, not allowed to fully express my concerns, and felt that my input as a family advocate carried no weight. The bedside manner was abrupt and unprofessional. I have never experienced a physician speak to me in that way. As he exited my father’s room, he told me in-front of the nurse and charge nurse who also seemed shocked but put there heads down to “go ahead and go to the news” and “go ahead and sue him,” adding, “that’s just the way it is.” I was stunned that such a statement would be made during a serious discussion about my father’s health and discharge. Families deserve to feel heard, respected, and included in important medical conversations. Unfortunately, that was not my experience.”

“Spent 3 1/2 hours in the outpatient room waiting to see the doctor (still waiting). Took X-rays without divulging critical diagnosis that was imperative to the procedure. “Please knock if you need assistance” (written on the door) is a scam, save your energy for walking out of this hospital. We can hear you in your chair on the other side of the door. The men’s room door would not lock and the stall had no knob to latch the door. Nothing like the fear of getting caught with your pants down. Make sure you wash your hands, the amount of dust and dirt in the room might make me visit another hospital before I even get to leave this one. I’m all for a teaching hospital but let’s teach good practices, not this Insight Hospital.”