Asian Health Hub

Kokoro Health & Wellness Family Clinic - Abrams Rd.

3.9(198 reviews)

Evidence-based, patient-centered primary care serving the Dallas/Abrams community with same-day appointments, comprehensive family medicine, and an innovative Essential Direct Care™ membership plan.

Family Medicine
Dallas, TX
English, Vietnamese, Korean
Kokoro Health & Wellness Family Clinic - Abrams Rd. main photo
Kokoro Health & Wellness Family Clinic - Abrams Rd. gallery photo 2
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About

Kokoro Health & Wellness Family Clinic - Abrams Rd.

Kokoro Health & Wellness provides evidence-based, patient-centered primary care at two Dallas-area locations, including the Abrams Road clinic. The clinic offers comprehensive family medicine, chronic care management, weight management, and an innovative Essential Direct Care™ membership plan. With board-certified providers, same-day appointments, and a commitment to accessible, compassionate care, Kokoro serves as a medical home for adults 18+ in North Texas.

Highlights

Accepting New Patients

access

Now accepting new patients at the Dallas/Abrams clinic.

Same-Day Appointments

convenience

Same-day appointments available for urgent needs.

Medicare & Most Commercial Insurance

insurance

Accepts Medicare, Medicare Advantage, and most commercial insurance plans.

Self-Pay Welcome

insurance

Self-pay patients are welcome, with transparent pricing and the Essential Direct Care™ membership option.

Essential Direct Care™

care

A membership-based primary care plan with no deductible, no surprise bills, and predictable annual pricing.

Board-Certified Providers

care

Care from board-certified family medicine providers who build real relationships with patients.

Insurance Accepted

Blue Cross Blue Shield of Texas
BCBS UT Connect
Blue Choice (PPO/POS)
Blue Essentials (HMO Blue)
Aetna Commercial
Aetna THR-Joint Venture EPO
UnitedHealthcare
UHC Commercial
Cigna PPO
Cigna HMO
Humana Commercial
Baylor Scott & White
Multiplan
PHCS
First Health Network
HealthSmart
Prime Health Network
Provider Select
Evolutions Healthcare
Imagine Health
Ambetter Health Solutions
6 Degrees (Ft Worth Firefighters)
Traditional Medicare
AETNA Healthcare - Medicare Advantage
AETNA Healthcare - Prime Medicare Advantage
Aetna Medicare
Aetna Medicare Advantage HMO/PPO
American Health Plan of Texas - Med Av I-SNP
Amerivantage - Medicare Advantage HMO
Amerivantage - Medicare Advantage SNP
BCBS Blue Advantage HMO
BCBS Medicare Advantage HMO
BCBS Medicare Advantage PPO
BCBS Medicare Advantage HMO/PPO
Care N Care - Medicare Advantage HMO/PPO
Care N Care Medicare Advantage
ChoiceCare (Humana) - MA HMO
ChoiceCare (Humana) - MA PPO
ChoiceCare (Humana) - MA PFFS
Devoted Medicare Advantage
Molina Medicare Advantage
Superior Medicare Advantage
UHC AARP Medicare Advantage
Wellcare Medicare Advantage
Humana Military (Tricare)
Ambetter Marketplace
Ambetter (Superior Commercial Exchange)
Cigna Healthcare - Local Plus Exchange
Molina Marketplace
Oscar Marketplace
Blue Cross Exchange Plans
Three Rivers Provider Network
CareWorks (Rockport)
Texas Mutual
Travelers
Sedgwick
CorVel
Zurich
Gallagher Bassett
Medicare
MedicaidVerify
MedicareAccepted
Private InsuranceAccepted

Providers are not contracted with any Medicaid or Star/Star Plus plans. Medicare and most commercial plans accepted. Self-pay welcome. Essential Direct Care™ membership available for uninsured or high-deductible patients.

Services

Annual Physicals & Wellness Visits

Preventive

Comprehensive annual exams to assess overall health and prevent disease.

Ideal for: All adults 18+

High Blood Pressure Management

Chronic Care

Diagnosis, monitoring, and treatment of hypertension.

Ideal for: Patients with hypertension

Diabetes Management

Chronic Care

Comprehensive diabetes care including medication management and lifestyle coaching.

Ideal for: Patients with Type 2 Diabetes

High Cholesterol Management

Chronic Care

Management of hyperlipidemia through medication and lifestyle changes.

Ideal for: Patients with high cholesterol

Chronic Pain Management

Chronic Care

Evidence-based treatment for chronic pain conditions.

Ideal for: Patients with chronic pain

Cardiovascular Screenings

Preventive

Screening for heart disease risk factors and early detection.

Ideal for: Adults at risk for heart disease

Well Woman Exam & Women's Health

Preventive

Comprehensive women's health exams and preventive care.

Ideal for: Women 18+

Allergies & Ear Infections

Acute Care

Diagnosis and treatment of allergies and ear infections.

Ideal for: All adults

STI Testing & Sexual Health

Sexual Health

Confidential testing and treatment for sexually transmitted infections.

Ideal for: Adults

Immunizations & Flu Shots

Preventive

Annual flu shots and other routine immunizations.

Ideal for: All adults

Joint & Knee Viscosupplementation

Pain Management

Injection therapy for knee osteoarthritis to improve joint function and reduce pain.

Ideal for: Patients with knee osteoarthritis

Medical Massage Therapy

Therapy

Therapeutic massage for pain relief and recovery, included in Essential Direct Care™ plan.

Ideal for: Essential Direct Care™ members

Weight Management

Chronic Care

Comprehensive weight management including GLP-1 medications (semaglutide/tirzepatide), lifestyle coaching, and lab monitoring.

Ideal for: Adults struggling with obesity or overweight

Chronic Care Management

Chronic Care

Dedicated program for patients with chronic conditions, including monthly check-ins, medication coordination, and personalized care planning.

Ideal for: Patients with chronic conditions like diabetes, hypertension, heart disease

Meet the Team

H

HanhDung Nguyen, DO

Doctor of Osteopathic Medicine · Family Medicine

Trained at Nova Southeastern University College of Osteopathic Medicine. Residency in Family Practice at Dallas Southwest Medical Center. Evidence-based, patient-centered care focused on prevention and optimal long-term health.

EnglishVietnamese
A

Ashli Bartolo, PA-C

Board-Certified Physician Assistant (NCCPA) · Family Medicine

NCCPA-certified. Master of Physician Assistant Studies, Rocky Vista University. Texas A&M Biology graduate. Dedicated to patient education, strong provider relationships, and compassionate care that empowers patients to lead healthier lives.

English

Pricing

ServicePriceNotes

Essential Direct Care™ Individual Plan

membership

$329 per quarterIncludes 4 comprehensive visits, 4 medical massages, annual flu shot, balance testing, members-only lab pricing, and more. No deductible. No surprise bills.

Essential Direct Care™ Add-On Visit

exam

$129Flat fee for acute visits for Essential Direct Care™ members. Charged at check-in.

Add a Family Member (Essential Direct Care™)

membership

$1,000/yearMust be paid in full. Same benefits for one additional adult (18+) in household. Limit 1 per primary member.

Essential Direct Care™ Business Plan

membership

$1,116/employee/yearFixed annual cost per employee. Includes 4 quarterly visits, 4 medical massages, annual flu shot, balance testing, members-only lab pricing. Same-day appointments available.

Location & Accessibility

Address

8420 Abrams Rd, Suite 208, Dallas, TX 75243, Dallas, TX, 75243

Reviews

AI Review Summary

Patients appreciate the friendly and knowledgeable staff, but many express frustration with billing issues and poor communication regarding medication refills and office management.

What people mention

Staff Professionalism

3 mentions

Positive
Multiple reviewers highlight the friendly and knowledgeable staff, making visits enjoyable.
Billing Practices

2 mentions

Negative
Several patients report overcharging and unresolved billing disputes, leading to frustration.
Communication

2 mentions

Negative
Patients cite unreturned calls and ignored messages regarding billing and medication refills.
Medication Management

1 mentions

Negative
One patient experienced a critical delay in receiving asthma medication refills, causing distress.
Office Management

1 mentions

Negative
A reviewer found the office unresponsive when attempting to escalate concerns to management.

Patient Testimonials

Alonzo Jordan

2025-08-14

I love going to my appointments at Kokoro health an wellness .Ashli Cindy an Dalylia are amazing they always make it fun an enjoyable. They make you feel welcome great environment 🥹 Make your appointment with this clinic. You’ll be ready to make your next one as soon as you walk though the door to leave. #AmazingSaff Thank you Kokoro 🫶🏾

Brigida Ward

2026-03-07

I have been seeing Dr Nguyen as my primary doctor for probably more than half of my life now. She's a great physician. I am leaving a poor review here, as the office and billing have become a thorn in my side that I will not allow to continue without saying something about it. I have been overcharged multiple times. I have had payments that I made to the office at time of service, get dropped from my bill and invoice actually increase from the already inflated invoice amount. I have made many many calls to the office, and left voicemails, yet be completely ignored. The communication is a one-way street, because the invoices are quite conveniently sent to me via text, email, and regular mail. Multiple calls are left unreturned even after one successful connection where staff escalated to the billing manager to review my concerns. No call back. I am having to resort to sending a certified letter in order to get anyone's attention. Let's see how that goes. Health insurance companies and poorly run medical offices like this, give this entire health care industry the bad reputation that it has, while the consumer/patients suffer the financial consequences. This should be an absolute embarrassment.

Jeff S.

2026-01-22

I have appt today (1/22/2026)with Dr.Ashli Bartolo (Dr.Nguyen's PA). I am very please with her friendly greeting and her knowlegeable. Plus her medical assistant Daylia is super nice and cheerful. Both of them make my visit so pleasant. Thank you so much.

Toyyibat Azeez

2024-03-15

I came in for a physical and my medications were not sent, I’ve called weekly for 4 weeks and left messages via portal. I was informed I would get a call back, I never do. I am an asthmatic patient which March is our worst season due to weather change etc. after 30 days I had to walk in office to request a refill and to speak with the office manager, they informed me that the manager was not available. This is poor malpractice, refills should be sent at the time of routine physicals and I do not reccomend patients come here if you have any medical issues or chronic diseases that requires medication, 4 weeks without an inhaler and trying to avoid urgent care was the worst life experience for me. These are notcontrolled medications, they could be refilled by a nurse.

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