Los Angeles General Medical Center

“I love this hospital. It's one of the best in the nation. I was born here, my grandmother, mother, father and most of my family have received treatment here. But, if you really look around you'll see how the money that can be used to improve the place is being used on ideas that aren't working. The best example is that free "valet" when the valet program first when it started was 8am to five pm. The valet would drive the car for you. Give you a ticket and then once you returned you'd give them the other half of the ticket and then they'd bring your car. Then slowly it started to close early around 445 pm. Then now they close around 3pm? On top of that they don't even valet the car for you. The original purpose of the valet program was to get people to their appointments on time. Now the "valets" have the audacity to tell you where to park and how far to park inside the parking spot. The taxpayer money is not being used in an appropriate manner. That money could have gone to power washing the existing parking structure. I bet you in a few more months, they will start to charge for what is existing free public parking. I just hope that the contract will be ending sooner rather than later.”

“All the doctors here don’t listen and it feels they want to rush you out. I’ve seen 5 different ones and they’re all saying different things about my injury. One of the doctors literally said “what do you want me to do.” And I’ll get a referral for more procedures or different doctors and it always take over 3 weeks to get an appointment a lot of them taking over a month. The only saving grace is the nurses are very kind and try their best to accommodate (not all of them of course but the few I’ve had)”

“I had a great experience at this hospital. NP Rice was sweet, kind, and very efficient. The nurses were very efficient as well although I can tell they had a lot on their plate, they did their job with a smile and patience. They made sure I was safe and well taken care of. I would definitely be coming back if I ever need to.”

“This place is under funded, poorly managed & under staffed. LAGMC is a level 1 trauma center and really great at saving your life in an emergency situation, and then really poor at everything else. We experienced an absolute crazy town, avoid at all costs if you can get to Cedars instead. My husband was brought to the trauma center after a bad cycling accident. The resuscitation team was quick & effective. After that, all downhill. They had him parked in the trauma center for his broken shoulder. A few hours later while waiting on the IV two finish, which the nurse told us is cheap and constantly gets kinked, we got kicked into the hall for someone in cardiac arrest. Which fair, it's a resuscitation ward. We spend 12 hours there, 3pm to 3am. He should have been transferred to inpatient faster at like 10pm to free up the space and staff and more importantly, to get him more specialized neurology & orthopedic care. He walked out in a broken sling, prescribed ibuprofen and tylenol, his wounds still covered in dirt and debris. Now we can't get the X-rays they took to get our follow up appointments. The parking lot is sketchy. They don't take seemingly any private insurance which explains their funding problems. The nurses seem to disappear, not show up to work, straining the ones that do. Admin & security staff are courteous. Everyone seems to want to do their job but are using outdated processes & technologies to better serve patients more efficiently. The records department relies on faxes and cds.”