NYC Health + Hospitals/Harlem

“I would like to recognize Jonathan Ortiz from Patient Finance at Harlem Hospital for providing exceptional customer service and assistance with my health insurance application. From the very beginning, Jonathan demonstrated professionalism, patience, and a genuine commitment to helping me navigate a process that can often be confusing and stressful. What truly sets Jonathan apart is his dedication to going above and beyond for patients. He took the time to explain every step, answered all of my questions thoroughly, and ensured that I understood my options. His responsiveness, attention to detail, and willingness to advocate on my behalf made a tremendous difference in my experience. In an environment where quality customer service can sometimes be difficult to find, Jonathan consistently delivers a level of care, compassion, and professionalism that reflects the very best of Harlem Hospital. He treats every patient with dignity and respect and demonstrates the kind of commitment that organizations strive for but rarely find. Harlem Hospital is fortunate to have an employee like Jonathan Ortiz representing its mission and values. His dedication to helping patients access healthcare coverage is truly commendable, and I am grateful for all of his assistance.”

“Sinnamon flowers was a great employee she was so kind with great hospitality took my sons vitals and brought us to X-rays I really enjoyed visiting although I hate hospitals this was actually my first great experience at a hospital and I definitely think it was due to ms flowers expertise and hospitality thanks so much me and my son loves you for being so kind”

“Over the years, my family and I have witnessed meaningful growth and positive change at Harlem Hospital. I truly appreciate the culture of compassion, dedication, and support demonstrated by the doctors—like Dr. Weir, dentists such as Dr. Camper, and orthopedic specialists like Dr. Dayna Phillips as well as the entire staff. Their willingness to take the time to truly listen to their patients reflects a deep commitment to quality care and makes a lasting difference in the lives of those they serve. Their commitment not only impacts the quality of care but also inspires confidence and trust in the community. I’m especially encouraged by the example this hospital sets for young aspiring Black children, like my daughters , who aspire to work in healthcare. It’s powerful for them to see what’s possible, and I look forward to the continued impact this institution will have on future generations in medicine.”

“Dr. Ameer in the out patient adult behavioral health clinic is the best! She's so easy to talk to! I have severe anxiety but she is very calming and I'm able to discuss how I'm really feeling with her. And the front desk staff is great too, especially Ms. King. It's a very pleasant experience going there for my monthly visits.”