Piedmont Eastside Medical Center

“My experience at Piedmont Eastside Medical Center this past Thursday was quite pleasant. I was running behind for my appointment and I informed the mammogram department of such. The young lady at the desk was very pleasant and helpful. She told me I would have somewhat of a wait, but for certain I would still be able to have my mammogram done. It turned out that my wait was minimal (I would have gladly waited anyway because it was my fault that I had to wait) and everything went smoothly! I believe in treating others well no matter the circumstances. So, I am most pleased to publicly say my visit to Eastside Medical Center on Thursday June 18th was most positive. At the end of my visit, the technician most kindly told me that she had enjoyed our conversation during my visit! Great customer service! Blessings to all.”

“From the time I arrived for my surgery the staff was very friendly and helpful. I had to stay at the hospital for this surgery for a couple of days and was able to meet some wonderful nurses that were able to take care of me and explain everything thru the process. I would like to thank my surgical Nurse Jessica, she went above and beyond she traveled with me to my recovery floor and still helped there. I had the best nightshift Nurse Goodness, she was exceptional she was able to handle everything from making sure I was comfortable to my family made sure my medicine was given on time she went above and beyond. Then my last Nurse Emma made sure to explain my discharge information and showed how my dressing of my wound should be done. Thank you to the staff and hospital for taking care of me and my Surgeon Dr.Fred Koch, who came everyday to check on me thank you so much Resurgens(decatur).”

“We had an amazing experience with the birth of our child two weeks ago. We flew in from out of town to be there for our surrogate as she gave birth, and so of course, we wondered if we would be treated differently as the parents or if there would be confusion over the birth of the baby via surrogacy - would it be easy to get access, would we all be allowed to be together, would we be treated well? Everything from start to finish was absolutely perfect. The front desk staff of the women's care floor were outstanding - friendly and caring. They took a genuine interest in us and the exciting next chapter in our lives. They were kind and helpful to everyone we saw come into the waiting room. The nurses and helpers in the delivery ward and then especially in the family care center where both our surrogate and (separately) we recovered/acclimated to the birth and wonderful new baby were all amazingly loving and careful and outgoing. Their level of empathy and consideration and helpfulness was out of this world. The food was good - but especially the stork dinner for the new parents - that was really delicious. While we were glad to leave and start our next steps, we truly do miss the friendly faces and smart, professional care we had while living such an exciting, special moment. We also sincerely appreciated how well the staff cared for our surrogate and helped recognize how we were all enjoying this special time together, and with great joy. I would also like to say that we felt a level of Southern Hospitality that warmed our hearts. I was just chatting with a friend up north who had a baby and while their experience at a great hospital was very good, he was impressed with several of the little special touches I mentioned we had during our stay at Piedmont Eastside. Thank you.”

“The foodservice dept is incompetent and doesn’t use common sense. 5 days I’ve been here, I don’t eat 4 things and that’s a problem. I told them they can sent the same bfast every day ( 2 pc toast sausage and unsweetened tea) and today out of surgery haven’t eaten for 24 hours and another phone call I had to make. Then the person said well you should have ordered it yesterday. I was in surgery! They sent up a plate of potatoes pancakes toast as I get given my cloresteral pills. Makes me not trust anything about the food and patients are supposed to eat to heal. For a hospital with such a wonderful staff, the food service dept. Makes it hard on them bc food workers have to always double back for incompetent workers. You would think someone can get it right after 4 phone calls but apparently the patients don’t count when you need to eat. So my advise is to pack a picnic if your hungry bc they def will not get it right! The sad part here for 3 more days!! Update the Food and Beverage Manager came to talk to me about the situation in depth listening and understanding my grievances. They stepped up their game and with this managers empathy and respect makes me more confident. They went above and beyond to understand and fix the opportunities. It shows the caring and compassion he has for his dept.”