San Jose Behavioral Health

“Consistent with other reviews, it was nearly impossible to get in contact with anyone at this facility. It felt like a miracle on the rare occasion someone would answer the phone. The receptionists that worked during the visiting hours were great. The lack of communication from the facility should be unacceptable. Edit: responding to your comment - if it’s crucial for you to understand more, then please call me. Multiple contacts at this facility have my contact information.”

“I was sad seeing all the negative reviews. My son was sent to SJBH ( minor department) Pacifica to be exact and we had a great experience. Taylor the social worker was so kind, helpful, and responsive. She truly was God sent she did everything to help my son during this difficult time for him and my family. Taylor and the team continued to keep me informed on my son's behavior, medication, and overall needs. Doctor GG and nurse Angela, Ryan, and Walter were also great people who helped my son. My son still says Ryan deserves a raise. Hopefully he gets one. Everyone was compassionate, nurturing, and supportive. I personally can say nothing but good things even for the receptionist and other staff that helped my son and my family. My son stayed here for 2 weeks. I hope whoever reads this review understands it takes a lot of trust for a parent to give to other adults to look after your child. And I honestly felt my son was safe in their care. I thank everyone for the help and support you gave my son. I truly pray that he continues to get better as he moves on from Sunol Hills to a PHP program closer to our home. Thank you SJBH and staff thank you Taylor for caring and showing my son compassion. I am forever grateful for you all.”

“I would give it a lower review if I could. Roaches in cafeteria, horrible food, horrible snacks, uncomfy rooms, cold rooms, bad markers, hygiene, calls not returned, bad patient care, neglect, ankle monitors that makes it feel like a prison, full strip down at entry no matter age, invasion of all privacy and dignity. staff only checks on you to add it on their little ipad. My friend hurt herself in there and staff didnt notice the obvious. one of my friends was getting abused at home and they sent him back anyways. Horrible place, shitty therapist and social workers. BHAs are the only good ones but they cant do much. units should be separated by age not how dangerous. 13 year olds shouldnt be with 16-17 yr olds. But also the super dangerous or like at risk should be watched accordingly.”

“My son is in this horrible place , you can not get through to talk to doctors are get any answers . Calling 10 times a day for 5 days , no return calls ,no one answers ! So frustrating when your trying to get some answers or to relay health care like medications and what’s been going on with him . I have reached out also multiple times a day trying to get through to his social worker to set up alternate visitation hours . I get up at 2 am , there visiting hours during the week are from 8:15 to 9:15 pm . How crazy are these hours . This place is not there to help your family members they are there to over medicate and keep your family members coming back so they have jobs period !!!!! They are not trying g to help anyone but themselves … If you can get your family member out of this HORRIBLE place do it and do it fast ! They should be shut down and I will be filing a formal complaint with the city state , Federal , agencies that should be overseeing these places !!!! The receptionist in the front is the best part about this place. She was very friendly and could find a way better place to work than this place .”