Serrano Eye Center Medical Group

“Their appointment schedule is terrible... ignoring the patients' value of time. I had the first appointment time in the morning and found out many (much more than 10) people had the same appointment time. People need to wait for a extended time to receive the service. The bath room is dirty and out of the toilet seat paper. And the paints on the wall are cracked. The staff who did preliminary work on my eyes before the doctor had runny nose and sneezing. I hope he stays home instead of potentially spreading cold to patients.”

“Dr Hans Kim is an amazing doctor, very knowledgeable, skilled, kind, and I can tell that he is passionate about caring for patients with ophthalmology health needs. I had a retina tear almost a decade ago and at that time he sealed it up with laser surgery. I moved away from LA and I'm new ophthalmologist commended the surgery even after a decade. The staff is also polite. But I do think they get a lot of heat from people and they do their best to accommodate. That said, I understand the comments on the wait times. I do think they can work on scheduling. I think that they have so many patients because he's such a great doctor. I'm not saying that it's okay to make patients wait long hours, but, I also know that in general, ophthalmologist visits can easily be couple hours long with tests, waiting for dilation, and such. I usually carve out 3 hours for my once-a-year ophthalmologist visits (I still do with my new opthalmologist). That said, I do think they can work on improving their scheduling and maybe even the flow of the visit so that the wait time in the lobby is not as long.”

“My dad was concerned about an issue he was having with his vision. He’s from Michigan and flew into LA on a Friday night. Saturday afternoon we called Serrano, and they took us same day! Within 30 min of entering the doctors office a nurse was treating my dad. He received a full work up and our doctor was FANTASTIC. I’m grateful for the entire team, their diligent work put my dad’s mind at ease, and consequently mine as well. I’d give this place 10 stars if I could.”

“Please try to avoid dr. Kim as he has tendency of lecturing patients of why patients left their eyes in such bad condition. If I knew what was happening, I would not visit a doctor. Right? I don't need to feel any more uncomfortable as I am already uncomfortable with bad eye condition.”