The Mount Sinai Hospital

“Called 4 times left multiple messages but no one ever reached out to schedule a simple follow up appointment … told me I have to come in person 2 hours all the way from Brooklyn to schedule. Doctors are great but the scheduling team is a nightmare.”

“This place is ridiculous. You have to wait more than one day for a procedure while fasting for over 24 hours, only for them to cancel it. It's absurd. The nurses do not demonstrate critical thinking skills. They don't involve the patient and family members in the plan of care process. Bedside report should involve not just the nurses, but also the family and the patient. It's important for everyone to be included in the exchange of information for better communication and care. The collaboration is very poor; it feels like they would allow a patient to suffer and die in a miserable way.”

“In past six months we had to go to this place twice, and highly recommended doctor had no bedside manners. I have had fare share with doctors to deal with, but this kind never. Usually with any kind of procedure they walk you through what to expect what will happen etc… needed to get the biopsy for the liver and without talking he just shoved the needle in the stomach! Painful procedure and the process! It’s not that I have got many biopsy in my life. On top of it did not follow through entire instructions given by the doctors. Now that you are dealing with those doctors my doctor guaranteed me about the surgeon ( she would go to her) . I needed surgery, doctor was good to talk to, she knew what she was supposed to do but only half the information was given to me. I was never told how long will I be in recovery room, or if needed instead of laparoscopic they will make a full incision…, I was out after the surgery but my relatives were told that they can be with me within 1 to 1 1/2 hours instead they ended up staying 12 hours worrying about me. They got a call that the bed was not ready but the floor I was supposed to be on, the nurse was ready and asking my relatives when were recovery room was bringing me up. So big communication gap between each management. Avoid this hospital and do your homework before going to the doctor associated with this hospital.”

“I have found that the medical staff is top notch, 5*, but the admin staff can leave a bit to be desired. This is by no means a universal issue; sometimes scheduling is great. Overall, a very positive experience, you will not go wrong choosing Mount Sinai as your hospital.”