UW Medical Center - Montlake

“This hospital is ridiculous. We were in the emergency room for two hours, and only four patients were moved into room rooms. A girl came in, obviously unable to breathe, and the receptionist raised his voice at her saying he couldn’t hear her, made her repeat everything, and then repeated all of her personal private information loudly in front of everyone in the waiting room. When she asked for something to help her breathe he rudely told her that he “didn’t do that” and left her crying in the waiting room. When her name was called, she stumbled and dropped her purse and the nurse just watched as she tried to gather her things. When we finally got into a room, the doctor forgot to put in the patient’s pain medication and the patient had to ask about it over an hour later. We waited for an x-ray for an hour and a half before the patient then had to go up to the nursing station where all the nurses and doctor were laughing together and having coffee. No one had put in the order for x-ray that entire time. There was a urine cup left in our room for the entire four hours that we were in there. A staff loudly complained that we were still in our room in front of our curtain and was audibly frustrated by the fact that we were there. When the patient asked about one of the results in her CAT scan the doctor had to go back and read that chart because he had no idea what she was talking about. It wasn’t until discharge that the doctor noticed that no one had cleaned or dressed the open wound on the patients leg in the four hours we were there. After we left there were supposed to be several pain prescriptions to administer at home and the doctor did not put in those orders. When we called to see if we could get the prescriptions put in they told us that we would have to go back in to the emergency department to do all of that over again in order to get a prescription. Just absolutely ridiculous.”

“They were awesome!!! I’ve never had a bad experience at the UW or affiliated hospitals. All my experiences have been excellent. The Doctors, nurses & staff are great. If I had a choice I would go nowhere else.”

“I had an excellent experience at UW Medicine. From admissions and financial assistance to scheduling staffs and doctors, everyone was kind, professional, welcoming, genuinely caring. I especially appreciated how clearly and thoughtfully my condition and MRI results were explained to me. The staff made a stressful situation much easier to go through. I’m very grateful for the high level of care and compassion I received. Thank you to everyone at UW Medicine. Special thanks to Dr. Evan Madill and the MS Clinic team.”

“L I have in my lifetime spent time in four hospitals in the Pacific Northwest Seattle region. This last week I started my first day at the University of Washington Hospital. This is an excellent facility with excellent and friendly care. I can’t stand enough about the nurses and doctors include staff that I have dealt with. Also physical therapy in the social worker. You have to call button they’re Johnny on the spot. They’ll be there within five minutes at most. And they’re quite helpful to do anything you want them to do within any reason. They’re the only facility in this area with an ear nose, throat surgery team, which is the one I required when I came here this time. I had a really combative and abusive neighbor that they dealt with for most of the time I was here and they did so the most professionalism and care. If we need to go to a hospital in your this area, just go to this ER because they are well worth the effort.”